Question 1

Can I pause my membership?

Accepted Answer

Memberships cannot be paused and are subject to cancellation if any of our Terms & Conditions are violated.

Question 2

Can I book in a group?

Accepted Answer

Yes, you can book for a group of up to five people, but your membership discount only applies to your own place—one slot per booking. Any additional guests will be charged at the standard session price.

Question 3

Can I share a membership or book for others?

Accepted Answer

No, memberships are non-transferable and can only be used by the named member. You’ll need to show ID at check-in to verify your identity. Any attempt to share your membership or use it to book a discounted place for someone else may result in your membership being terminated.

Question 4

How can I cancel my membership?

Accepted Answer

Your membership renews monthly, and you can cancel at any time by emailing us at support@wylsauna.com. Cancellation must be completed at least 24 hours before your next monthly renewal to prevent the next payment being taken.

Question 5

How often can I use my discount?

Accepted Answer

Your membership is valid for up to one discounted sauna session per day. Eligible days and session times depend on the membership you selected when signing up. All sessions must be booked in advance and are subject to availability. Membership does not guarantee a space. You may book for a group of up to five people, but your membership discount applies to your place only. Additional guests will be charged at the standard session price.

Question 6

Can I use a promo codes with my discount?

Accepted Answer

Memberships discounts cannot be combined with any other discounts or offers. Monthly membership payments cannot be made using account credit.

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