The health of our guests and team is a shared responsibility. As a communal wellness space, we ask all guests to help us maintain a safe and hygienic environment by not attending if they are unwell or could pose a risk to others.
Please do not attend your session if you are:
Experiencing vomiting, diarrhoea or any gastrointestinal illness
Experiencing flu-like symptoms, a fever, persistent cough or any contagious illness
Have had a fever within the previous 24 hours
Feeling generally unwell or not fit to participate in heat and cold exposure
For the safety of all guests, you should also not use the sauna, cold plunges or dock water if you have open wounds, actively bleeding cuts, untreated injuries, contagious skin conditions or infections. Any minor wounds should be fully covered with a secure waterproof dressing before participating.
If you become unwell before your booking, please do not attend.
Our standard booking policy requires a minimum of 24 hours' notice for any booking changes or cancellations. Unfortunately, because our sessions operate with limited capacity, we are generally unable to offer refunds, credits or changes for illness or injury reported within 24 hours of your booking. We appreciate that this can be disappointing, but it allows us to operate fairly and consistently for all guests.
If you are unable to attend due to illness or injury, we still encourage you to message us as soon as possible. While exceptions are rare and cannot be guaranteed, we will always review the circumstances at our discretion.
If you begin to feel faint, dizzy, panicked or unwell at any point during your visit, leave the sauna or water immediately and notify a member of the Wyld team. Your safety will always take priority.
By choosing not to attend when unwell, you help protect fellow guests, our team and the shared Wyld experience for everyone.