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For your visit to Wyld, we recommend keeping things simple. Most guests only need their swimwear, towels and a reusable water bottle.
Swimwear is required for all guests and must be worn throughout your visit.
We require bringing two towels:
One towel to sit on while using the sauna for hygiene and comfort.
One towel to dry yourself after cold exposure or showering.
If you do not have towels with you, towel hire is available from Wyld.
When not in use, please place towels on the designated hooks outside the sauna to help keep the space clean and comfortable for everyone.
Robes are optional but can be useful for warmth when moving between areas, visiting the café or using facilities outside of the sauna.
When not being worn, robes should be placed on the designated hooks outside the sauna.
Staying hydrated is important during sauna and cold exposure. We recommend bringing a reusable water bottle and avoiding single-use plastic bottles where possible and absolutely no glass.
Flip flops or similar footwear are not required. If you choose to bring them, they must remain outside the sauna area and be left on the designated racks provided.
To help maintain cleanliness and hygiene, footwear is not permitted inside the sauna.
Read our Sauna Guide on the Wyld website for the full guide to your visit.
A simple guide to help you get the most out of your time at Wyld. From how to move between heat and cold, to how to use each space, this is our recommendation on how to best get the most out of the sauna.
First and foremost, listen to your body. If you feel too hot, or too cold. Sit down outside and rest while your body restores its natural state.
Never over-exhurt
10–15 mins (beginners)
15–20 mins (experienced)
Take deep focused breaths
30-60 seconds (beginners)
1-3 mins (experienced)
Listen to your body
1-3 mins seconds (beginners)
3+ mins (experienced)
Between rounds, make sure you breathe and re-acclimise
3-5 mins (beginners)
1-3 mins (experienced)
At WYLD, there is no “perfect” way to sauna. The goal is simple: move between heat, cold, and rest in a way that feels good for your body. Our sessions are one hour, which is more than enough time to settle in, find your rhythm, and leave feeling better than when you arrived. There is no pressure to do more, stay longer, or push harder, always: Listen To Your Body
Start by arriving calm and unhurried.
Take a shower before your first round to cleanse your body and help you adjust to the environment.
Hydrate before you begin, and take a moment to slow down. This is not something to rush into.
The sauna sits between 80–100°C. As you enter, choose your position based on comfort, not ego. The lower benches are cooler, the higher benches hotter. Let your body warm gradually rather than chasing intensity. Stay as long as it feels good, and leave before you feel lightheaded or uncomfortable, Listen To Your Body. For most people, this will naturally fall somewhere between 5–15 minutes, but there is no fixed rule and you're welcome to stay longer or shorter.
Sit on a towel and get comfortable
Breathe slowly and allow your body to adjust
We’ll add water on the stones lightly to create steam, not aggressively
Leave the sauna while you still feel good, not when you are struggling
Cooling down is just as important as the heat. Step out slowly and give your body a moment before entering cold. At WYLD, you can choose between four cold tubs or the dock for a full open-water dip. There is no “better” option, just different experiences.
Enter cold water gradually, not by jumping or forcing it
Focus on steady breathing as your body adjusts
Stay for a short, controlled period rather than pushing duration
Exit when you feel calm and in control
Listen To Your Body
The dock swim offers a more natural, immersive cold experience. Treat it with respect. Enter slowly, stay aware of your surroundings, and only stay in as long as you feel fully in control. Cold water should feel refreshing, not overwhelming.
Always enter the dock calmly and with awareness
Stay close to access points and follow site guidance
Exit at the first sign of discomfort or loss of control, Listen To Your Body
After cold, allow your body to rest. This is where much of the benefit happens. Sit, stand, or walk slowly, and let your temperature and breathing return to normal. This pause is part of the experience, not a gap between rounds.
Take the time you need to reset
Hydrate, Hydrate and Hydrate
Avoid rushing straight back into heat
Most people will naturally move through 2–3 rounds within the hour. A simple flow is sauna, cold, rest, then repeat. But equally, one or two well-paced rounds can be just as effective. The key is Listening To Your Body rather than following a strict structure.
Throughout your session, the most important rule is to stay in tune with how you feel. Sauna and cold exposure are not about endurance or competition. Done properly, they should leave you feeling clear, relaxed, and restored.
There is no benefit to pushing through discomfort
More is not better, better is better
Always finish your session feeling positive
Finally, hydrate well after your session and take your time returning to normal. Avoid alcohol during the experience, and be mindful if you are new to heat or cold exposure. If you have any medical conditions, take extra care and go at your own pace.
This is your hour. Use it to reset, reconnect, and move between heat and cold in a way that works for you.
Visiting Wyld for the first time is simple. Whether you’re new to sauna, cold exposure or both, our team is here to help you feel comfortable and confident throughout your visit.
When you arrive, our team will welcome you, help you check in and guide you through everything you need to know before entering the facilities.
You don’t need any previous sauna or cold water experience. Everyone responds differently, so we encourage you to listen to your body, take your time and enjoy the experience at your own pace.
A typical visit includes time in the sauna, cooling down through cold exposure, relaxing between rounds and enjoying the space around you.
The most important thing is to relax, respect the space and enjoy your Wyld experience.
Read our Sauna Etiquette page on the Wyld website before your visit.
Wyld is a space for everyone and proper etiquette keeps the environment calm, respectful, and enjoyable for everyone. Designed to help you feel confident, comfortable, and fully immersed in the experience.
Keep voices low, especially during quiet sessions.
No calls, no content — stay present and respect others’ space. If you want to take a picture, make sure it’s discreet, not in the sauna, and doesn’t have anyone else in the photos. We ask this is kept to a minimum as to respect the serenity of the environment as a space to get away from the “city”.
For hygiene and comfort for everyone. Whenever in the sauna, it’s imperative to use a towel to sit on as to not only protect the longevity of the wood, but to keep it from becoming slippery. This is a non-negotiable rule based on safety.
Give people room where possible, especially in the sauna and plunges. We understand it can be a bit close knit at times but always allow for space where possible, even if that means you can’t lay down.
Keep the water clean for everyone. Although we have a great filtration system, we ask that you always shower before you get in so as to get the sweat and dirt off and keep the space as clean of environment as possible. Whenever you hop in the dock, it’s always best to rinse off after before entering any other facilities.
Surfaces can be wet — no running or rushing between heat and cold.
Be mindful of time and others waiting to use the space. By overstaying, you might be getting more, but you’re causing others to not enjoy the space the way it’s intended to be.
The act of pouring water from a bucket onto hot sauna stones. This Finnish term refers to the steam and heat generated by this action, which is often considered the "spirit" or "breath" of the sauna.
The Purpose:
Pouring water (löyly) increases the humidity in the sauna, creating a soft, enveloping heat that makes the air feel hotter, encourages sweating, and aids in muscle relaxation.
Notes: Never use your own oils as this can damage the heater. When pouring water onto the stones make sure to do it slowly and only 1-2 ladles every 30 mins.
Your booked session time includes your full Wyld experience, including arrival, changing, sauna and cold exposure time, and leaving the facilities.
For the best possible experience, we recommend arriving ready in your swimwear where possible so you can make the most of your session time once checked in.
Please remember to bring any essentials you need for your visit, such as a towel or reusable water bottle.
Guests are welcome to arrive from 5 minutes before their scheduled session start time. Unfortunately, we cannot accommodate early entry before this time, as we need to manage guest flow, capacity and preparation between sessions.
If you arrive earlier than your permitted entry time, we kindly ask that you wait in our café area until your session is ready. This helps us maintain a calm environment and ensures we can provide the best experience for guests currently using the facilities.
If you arrive late, you are still welcome to join your session. However, your session end time will remain the same as originally booked.
We ask guests to arrive on time where possible, as arriving late will reduce the time available for your experience and extending sessions is not possible due to scheduled guest flow and capacity requirements.
Wyld Sauna offers a range of public sessions, guided experiences and community events throughout the year. While some experiences are available regularly, others are seasonal or programmed for specific dates. The most up-to-date availability can always be found in our online booking calendar.
Our regular public sessions are open to all guests aged 18 and over. Whether you're visiting alone or with friends, you'll share the sauna and cold water facilities with other guests in a welcoming, respectful and inclusive environment.
You can book for a group of up to five people through our online booking calendar. A membership discount covers the member’s own place only; additional guests pay the standard session price. For more than five guests or private hire, contact support@wyldsauna.com.
Alongside our regular public sessions, we occasionally host guided wellness experiences that combine the sauna with instructor-led activities. Depending on the programme, these may include yoga, pilates, barre, breath-work, meditation, sound experiences or other wellbeing practices.
These sessions are scheduled periodically and will only appear in the booking calendar when available.
Wyld is available for private group bookings, corporate wellbeing sessions, workshops, celebrations and bespoke events by enquiry.
As every booking is different, availability, pricing and capacity are discussed directly with our team rather than booked online. If you're interested in organising a private experience, please contact support@wyldsauna.com and we'll be happy to explore the available options with you.
Supporting the wellbeing of our community is at the heart of what we do. Throughout the year, we programme a variety of privately held community-led sessions and special events designed to make sauna culture more accessible, foster connection and support both physical and mental wellbeing.
Our private hire community programme may include mental wellbeing sessions, LGBTQ+ events, accessibility-focused experiences, NHS and key worker initiatives, over-60s sessions, men's and women's wellbeing events, social sauna gatherings, collaborations with local organisations, charitable partnerships and seasonal experiences.
Some sessions are designed to encourage rest, reflection, conversation and connection, while others focus on movement, education or shared experiences. Every event is thoughtfully curated to create an inclusive, welcoming environment for all participants.
Community sessions are offered at selected times throughout the year and will always be listed in the booking calendar when available.
If you'd like to host a session with your community, please reach out to hello@wyldsauna.com
At our Liverpool location, we operate two saunas, with one sauna always designated as a quiet sauna during standard sessions unless it is being used for a programmed experience.
The quiet sauna provides guests with the option to enjoy a calmer environment focused on relaxation, reflection and disconnecting from the outside world. While conversation is not prohibited, we ask all guests using this sauna to be mindful of others, keep noise to a minimum and respect the atmosphere of the space.
From time to time, Wyld may also host dedicated Silent Sessions. Unlike our everyday quiet sauna, Silent Sessions are specifically programmed around complete silence, creating a deeper immersive experience where guests are encouraged to disconnect, reflect and fully engage with the sauna and cold exposure experience.
Silent Sessions are offered periodically and are not guaranteed to run regularly.
When available, they will be listed within our booking calendar.
Throughout the year, Wyld may introduce special experiences, events and collaborations that sit outside our regular session schedule.
These experiences are designed to offer different ways to enjoy sauna, cold exposure and wellbeing, and may include guided sessions, community events, guest-led experiences or seasonal programming.
Examples of special experiences may include Lights Out Sessions, where lighting is intentionally reduced to create a more immersive evening atmosphere and encourage guests to disconnect from the outside world.
Special experiences are programmed periodically and are not guaranteed to run regularly. Availability will vary depending on season, partnerships and events, with any upcoming experiences listed within our booking calendar when available.
As Wyld continues to grow, we will continue developing new experiences that allow guests to connect, recover and enjoy sauna culture in new ways.
Once your booking has been confirmed, you can manage your session through your booking confirmation email or your Wyld booking account.
Your confirmation email is the easiest way to access your booking details and will contain the information you need to view, manage or make changes to your reservation.
You can also log into your account through the Wyld booking system to view upcoming sessions, review booking details and manage your reservations.
Bookings can be rescheduled or amended up to 24 hours before your scheduled session time, subject to availability.
To make a change, use the management options available through your confirmation email or your booking account. If you cannot make the requested change online, please contact our support team for assistance.
Changes requested within 24 hours of your session are not permitted.
Unfortunately, we are unable to make changes, reschedule bookings, transfer bookings or offer cancellations within this timeframe.
This policy is in place to keep the experience fair and consistent for all guests. Each booking represents a limited space that we reserve, prepare and plan for in advance, and short-notice changes often cannot be filled by another guest.
If you need to cancel your booking, this can be completed through your booking confirmation email or Wyld booking account, provided it is done more than 24 hours before your scheduled session time.
Cancellations made more than 24 hours before your session will automatically be issued as booking credit, allowing you to easily rebook another session at a time that suits you.
If you would prefer a refund returned to the original payment method rather than booking credit, you must contact support@wyldsauna.com to request this. Refunds typically take 5–7 business days to process once approved.
Cancellations made within 24 hours of your session are non-refundable and cannot be transferred, as we are unable to reliably refill spaces at short notice.
We appreciate your understanding and thank you for helping us maintain a smooth, sustainable experience for all Wyld guests.
Please ensure your account details, particularly your email address, remain accurate. Your email is used for important booking communications including confirmations, reminders and any updates relating to your session.
If you have multiple bookings or visit Wyld regularly, keeping your account details up to date will help ensure you have easy access to manage future visits.
If you cannot locate your confirmation email, please check your spam or junk folder before contacting our team.
You can book for a group of up to five people through our online booking calendar. Before choosing your date and time, set the number of guests to match your group size, then choose an available session and complete your booking.
If you have a membership, your discount only applies to your own place—one slot per booking. Any additional guests will be charged at the standard session price.
For more than five guests or a private hire enquiry, contact support@wyldsauna.com before booking so our team can discuss availability and your requirements.
Booking a session at Wyld Sauna is quick and easy. All bookings must be made online in advance through our booking system to help us manage capacity and provide the best possible guest experience.
If you're new to Wyld, you'll be asked to create an account before making your first booking. Returning guests can simply sign in using their existing account to manage upcoming bookings and view previous visits.
Select your preferred location, choose the experience you'd like to book, and browse the available dates and times.
If you cannot see a particular experience or session, it may not currently be available. As we continue to grow, new experiences and session types may be introduced. If there's something you'd like to see in the future, we'd love to hear your feedback.
Choose a session that suits you and complete your booking by following the on-screen instructions. Sessions are available to book up to 42 days in advance.
Once payment has been completed, you'll receive a confirmation email containing your booking details. This serves as your confirmation that your reservation has been successfully secured.
All guests are required to complete a health waiver and acknowledge our Terms & Conditions in person on arrival. This is completed during every visit to ensure we have the most up-to-date health information before you participate.
You'll also receive a booking reminder before your session to help you prepare for your visit.
If you experience any issues while booking or have any questions, our support team is always happy to help.
You can book for a group of up to five people through our online booking calendar. Before choosing your date and time, set the number of guests to match your group size, then choose an available session and complete your booking.
If you have a membership, your discount only applies to your own place—one slot per booking. Any additional guests will be charged at the standard session price.
For more than five guests or a private hire enquiry, contact support@wyldsauna.com before booking so our team can discuss availability and your requirements.
Wyld operates in an outdoor environment, and we understand that weather plays an important role in the experience.
The safety of our guests and team is always our highest priority. We take weather conditions seriously and never make decisions lightly when it comes to operating safely.
Our facilities have been carefully designed, built and maintained for an outdoor environment, with changing UK weather conditions in mind. We have purposefully created our spaces to withstand challenging conditions and allow guests to enjoy sauna and cold exposure throughout the year.
Rain, wind and snow are all part of the outdoor sauna experience, and our team is experienced in operating through a wide range of conditions while maintaining the quality, comfort and safety standards expected at Wyld.
That being said, there is a difference between challenging weather and unsafe weather. We continuously monitor conditions to ensure we are operating responsibly and safely.
Our operating decisions are made using a combination of:
Local weather conditions and forecasts.
Guidance from relevant local authorities where applicable.
Ongoing assessment from our on-site team.
Wyld is designed to operate throughout a variety of weather conditions, including rain, wind and snow. These conditions are part of what makes an outdoor sauna experience unique and do not automatically prevent us from operating.
If conditions remain safe and our team is able to operate normally, sessions will continue as planned.
Please note that personal cancellations or change requests due to normal weather conditions, when Wyld remains open and operational, are handled in line with our standard booking policy.
In the event that weather conditions become unsafe for guests, staff, dock access or cold-water activities, we may need to restrict operations or close temporarily.
Examples may include:
• Unsafe wind conditions affecting dock or pontoon access.
• Extreme weather creating safety concerns.
• Conditions where our team or local guidance determines operations cannot continue safely.
If a closure or significant operational change is required, we will communicate this as quickly as possible through the contact details provided at booking, including email and text message notifications where available.
Affected bookings will be contacted directly and appropriate options will be provided depending on the circumstances.
We understand that weather changes can happen quickly, and we will always aim to provide updates as soon as possible if conditions affect operations.
Our team will continue to monitor conditions before and during operating hours, and any decision to close will be made with guest and staff safety as the priority.
While we cannot control the weather, we can control how responsibly we respond to it. Our commitment will always be to protect the safety of our guests, our team and the long-term quality of the Wyld experience.
At Wyld, we always aim to remain open and operating as normal. However, there are occasions where planned maintenance is unavoidable to ensure our facilities continue to operate safely, efficiently and at the high standard our guests expect.
At the beginning of each month, we carry out scheduled deep cleaning, maintenance checks and preventative work across the site. These periods allow us to address any larger issues, complete essential maintenance and ensure our saunas, cold plunges and wider facilities continue performing at their best.
Where possible, we avoid closing for a full day. Instead, we may operate with reduced capacity while specific areas are being maintained, allowing us to continue welcoming guests while completing important work.
These maintenance periods will vary each month, but any affected dates will be clearly shown through our booking system. Reduced availability will be visible through limited capacity, along with a note displayed above the affected day so guests can see this before booking.
We understand that changes to availability can be inconvenient, which is why we always aim to communicate planned maintenance as clearly and as early as possible through our booking channels and operational updates.
Occasionally, unexpected maintenance issues may require additional action. If this affects an existing booking, we will contact affected guests directly and provide the appropriate next steps.
Our goal is to minimise disruption while continuing to maintain a safe, clean and high-quality environment for every guest who visits Wyld.
Wyld operates in a unique environment, combining floating facilities, dock access, electricity, high heat, cold exposure and the natural elements. While our spaces have been carefully designed and maintained to operate safely in this environment, there may occasionally be situations outside of our control where we need to pause or adjust operations.
The safety of our guests, our team and the long-term quality of our facilities will always come first.
Emergency closures are rare, but may be required due to circumstances such as:
Extreme weather conditions affecting safe access or operation.
Unexpected maintenance issues requiring immediate attention.
Health and safety concerns identified by our team or external professionals.
Issues affecting essential systems, including electricity, heating, water or facility operations.
Situations where continuing to operate would compromise guest or staff safety.
Our team will always assess the situation carefully before making the decision to restrict operations or close.
We continuously monitor our facilities and operating environment. Decisions around closures are made using a combination of:
On-site team assessments.
Safety checks and operational reviews.
Weather conditions and external guidance where relevant.
Advice from appropriate professionals when required.
We never take closures lightly. Closing sessions impacts our guests, our team and our wider operations, so any decision is made carefully and only when necessary.
If we need to close or significantly change operations, we will communicate this as quickly as possible.
Affected guests will be contacted through the details provided at booking, including email and text message notifications where available.
We will always aim to provide clear information and appropriate next steps as soon as possible, whether this involves rescheduling options, booking credit or other solutions depending on the circumstances.
Operating outdoors means adapting to changing conditions, and we are proud to offer an experience that exists alongside the elements rather than away from them.
However, safety will always remain the priority. We will continue to monitor, maintain and improve our facilities to ensure Wyld remains a safe, welcoming and high-quality experience for every guest.
Our Liverpool location is:
We are located on the water at Princes Dock, Liverpool, with our sauna facilities floating directly on the dock.
For precise navigation, you can use What3Words:
Wyld Sauna is open 7 days a week, from 7:00am to 10:00pm.
Our last available booking is at 9:00pm, allowing guests to complete their session before closing.
Our pricing periods are split into:
Off-peak: Monday to Friday, 7:00am–5:00pm
Peak: All other opening hours, including evenings, weekends and public holidays
Please check our booking system for the most up-to-date availability and session times.
Wyld Sauna does not currently offer dedicated guest parking or formal bike storage facilities.
For guests arriving by car, the closest public parking option is:
4 William Jessop Way
Liverpool
L3 1DL
For guests arriving by bike, the nearest public bike racks are located outside Sainsbury’s Local, 5 William Jessop Way, Princes Dock, just a short walk from Wyld Sauna.
We recommend using a high-quality D-lock or secure bike lock and locking your bike through the frame to the rack wherever possible. Avoid relying only on wheel locks or lightweight cable locks, particularly for higher-value bikes.
As we do not provide secure bike storage, all bicycles and personal belongings remain the responsibility of the guest. Please ensure your bike is securely locked and remove any valuables or removable accessories before your visit.
Lockers are provided for guests to securely store their belongings during their visit. Lockers are available in all our changing rooms, as well as additional lockers located on the quayside adjacent to our changing cubicles.
Our lockers use personal combination codes, so you do not need to bring your own padlock or lock. Please follow the instructions provided on the lockers when securing your belongings, as locker types may vary across different areas of the site.
Please ensure your locker is fully locked before leaving it unattended and that all personal belongings are secured before entering the sauna, cold exposure areas or dock space.
Guests are responsible for their own belongings throughout their visit. Wyld cannot accept responsibility for lost, damaged or stolen items, so we recommend avoiding bringing unnecessary valuables and ensuring all items are stored securely.
Your booking includes access to all ammenities for the duration of your selected session.
Guests have full access to our floating sauna during their booked session. We aim to maintain our sauna temperature between 80°C and 100°C, providing a traditional heat experience designed for relaxation and wellbeing.
Guests have access to our cold exposure facilities during their session. Our cold plunges typically range between 2°C and 12°C, with temperatures varying depending on the day and operating conditions. Typical plunge temperatures include 2°C, 6°C, 9°C and 12°C.
Guests are welcome to enjoy the water surrounding the sauna during their visit. Please only swim within the designated roped-off areas for your safety and the safety of others. Water temperatures will naturally change throughout the year depending on weather and seasonal conditions.
On-site changing facilities are available for guests before and after their sauna experience.
Changing areas include access to lockers, swimwear dryers and hair dryers to help you prepare before your session and freshen up afterwards.
Please ensure all personal belongings are securely stored in your locker during your visit.
Lockers are available for securing personal belongings during your visit. Guests do not need to bring their own lock, as our lockers use personal combination codes. Please follow the instructions provided on site and ensure all belongings are securely stored before entering the sauna or cold exposure areas.
We encourage guests to arrive hydrated and bring a reusable water bottle. Drinking water facilities are available on site. Please avoid bringing single-use plastic bottles where possible.
Our team members are on site throughout operating hours to support guest flow, provide guidance and help maintain a safe and enjoyable environment. Staff are available to answer questions and assist with the sauna, cold exposure and general site experience.
Do you provide drinking water?
Yes, drinking water is available on site for guests.
We encourage everyone to arrive hydrated and continue drinking water throughout their visit, especially when using the sauna and cold exposure facilities.
We ask guests to bring a reusable water bottle where possible and avoid single-use plastic bottles. Please ensure any bottles are stored safely when using the sauna, cold plunge and dock areas.
Do you provide towel hire?
Yes, towel hire is available at Wyld Sauna.
We require guests to have two towels for their visit. One to dry off with and one to sit on.
A towel is required to sit on while using the sauna to maintain good hygiene standards and protect the sauna facilities.
If you do not bring your own towels, we offer towel hire:
£5 for 2 towels
£2 for a smaller towel
£3 for a larger towel
Towels are available to hire on site, or purchase as an add-on to your booking.Please note that towels cannot be added to an existing booking after it has been made.
Guests can pay for towel rentals using a card upon arrival by tapping to pay, ensuring a quick and convenient transaction. Guests are also welcome to bring their own suitable towels.
Do you have hot showers?
Yes, hot showers are available at Wyld Sauna, but availability depends on the location of the shower.
The showers on the quayside areas are hot and available for guests to use before or after their sauna experience.
The showers located on the pontoons are cold water only and are designed for rinsing off and cooling down after using the sauna or cold exposure facilities.
Please use the appropriate shower facilities depending on your needs during your visit.
Do you have changing facilities?
Yes, Wyld provides on-site changing facilities for guests to use before and after their sauna experience.
Our changing areas include changing rooms & cubicles, lockers, swimwear dryers and hair dryers to help you prepare for your session and get ready afterwards.
Guests do not need to bring their own lock, as our lockers use personal combination codes. Please ensure all belongings are securely stored before entering the sauna, cold exposure areas or dock space.
All guests are required to complete a waiver before taking enjoying a session at Wyld.
Although waivers can be completed online, every guest must confirm and sign their waiver on arrival before participating. This ensures we have a clear and current acknowledgement of any relevant health conditions, changes in circumstances, and the risks associated with sauna and cold exposure.
A new waiver must be completed on every visit, regardless of previous visits or any waiver completed in the past. This allows us to ensure that the information provided remains accurate and up to date each time you attend.
No waiver = no participation. Guests who do not complete the required waiver will not be permitted to take part in sauna sessions, cold exposure activities, or any related experiences.
This policy exists to help protect the safety and wellbeing of every guest while ensuring everyone understands the experience they are taking part in.
At Wyld, the safety, wellbeing and comfort of our guests and team members are our highest priority. We are committed to providing a safe, respectful and welcoming environment where everyone feels comfortable and free from harassment, intimidation or inappropriate behaviour.
If at any point during your visit you feel harassed, uncomfortable, threatened, or feel that something isn’t right, we encourage you to speak up. You do not need to be certain that something is wrong to ask for help, and every concern will be taken seriously.
If you would like to report an incident, raise a concern or discuss something that has made you feel uncomfortable, you can contact us at support@wyldsauna.com. We will treat your concern sensitively and take appropriate steps to address it.
We understand that speaking openly about a situation may not always feel comfortable or safe. For this reason, Wyld supports the Ask for Angela initiative, which provides a discreet way to ask for assistance if you feel unsafe, uncomfortable or need help leaving a situation.
If you need assistance, simply ask any member of our on-site team for “Angela.” Our staff will recognise this as a request for help and will handle the situation discreetly, sensitively and promptly.
Depending on the circumstances and your needs, we will take appropriate action to help keep you safe. This may include moving you to a safer area, involving a manager, assisting you in leaving the premises safely, or contacting the police or emergency services where necessary.
You do not need to explain your situation in front of other guests, and we will make every reasonable effort to protect your privacy and dignity throughout the process.
For more information about the initiative, visit Ask for Angela.
Every concern matters. We will respond to reports of harassment, inappropriate conduct or behaviour that causes a guest or team member to feel unsafe with care, discretion and appropriate actions.
No one should feel pressured to tolerate behaviour that makes them uncomfortable.
Whether you need advice, support or immediate assistance, our team is here to help.
Your safety matters. If something doesn’t feel right, please speak to us.
At Wyld, you will be listened to and taken seriously.
Our priority is to maintain a safe, respectful and enjoyable environment for all guests, our team and the wider community.
We reserve the right to refuse entry or remove any guest where we believe it is necessary to protect safety, wellbeing or the overall guest experience.
This may include, but is not limited to, situations involving:
Intoxication or suspected use of alcohol or drugs
Aggressive, threatening, disruptive or antisocial behaviour
Harassment, discrimination or unwanted attention towards guests or staff
Failure to follow Wyld policies, safety guidance or staff instructions
Failure to meet entry requirements, including age verification or completion of required waivers
Our team will always aim to act fairly, respectfully and proportionately. However, staff decisions regarding safety and guest wellbeing are final.
Guests who are refused entry or removed due to a breach of our policies may not be entitled to a refund.
To help us maintain a safe, clean and enjoyable environment for everyone, certain items are not permitted at Wyld:
Smoking, vaping and nicotine products are not permitted anywhere on site.
Personal scrubs, whisks, brushes or other sauna tools are not permitted. Please use Wyld-provided equipment where available.
Personal essential oils, shower gels, shampoos, conditioners or other artificial products are permitted on the Quayside only and must not be taken down to the sauna facilities. This helps us protect the environment, maintain water quality and keep the experience consistent for everyone.
Glass containers
Illegal substances are strictly prohibited. Anyone found carrying or using illegal substances may be refused entry or removed from site.
These guidelines help us protect our facilities, our team, the environment and the experience of every guest.
If you are unsure whether an item is permitted, please contact our team before your visit.
We understand that our location is scenic and that you may want to capture and share moments from your visit. However, our priority is to create a space focused on rest, relaxation and disconnecting from the digital world.
To protect the privacy, comfort and experience of all guests, photography and video recording are not permitted on the dock areas or inside the saunas.
Please refer to our sauna hosts and signage for the areas where phone use and photography are permitted. Outside of these designated areas, we kindly ask guests to keep phones and other digital devices put away so everyone can fully enjoy the experience.
If you choose to take photos or videos in permitted areas, please be mindful of your surroundings. Always ensure that other guests are not unintentionally captured, filmed or made to feel uncomfortable. Please respect the privacy and personal space of those around you at all times.
Any photography or filming that breaches another guest's privacy or comfort will not be tolerated.
Pets are welcome on the Quayside and in the café area at Wyld Sauna Liverpool.
Pets are only permitted in these areas. They are not permitted in the saunas, on the floating dock or in the cold plunge and swimming areas.
Assistance animals are not pets and are covered separately by our Service Animals policy. If you plan to visit with an assistance animal, please contact support@wyldsauna.com before arrival so our team can discuss your requirements and the safest arrangements.
At Wyld, we believe everyone deserves to feel welcome, respected and free to be themselves. We are proudly inclusive of people of all gender identities, gender expressions, and body types. Our policies are designed with this in mind.
As our sauna facilities are outdoors and visible to the general public, we operate a strict no-nudity policy in accordance with UK law.
We unfortunately receive a high volume of items left behind, and as a small site, we’re not able to manage or store lost property indefinitely. While we’ll always do our best to reunite found items with their owners, we can’t guarantee that we’ll be able to identify or return every item.
Any items found are placed into one of our Rotating Lost & Found bins. Each week, the bin that has been held the longest is cleared, meaning items are generally kept for 14 days before being donated.
If you believe you’ve left something behind, we’ll do our best to conduct a specific search when we can. However, as a small team, we’re not always able to search for individual items immediately, so we ask that you come down and check our current Lost & Found bins when possible. This helps us manage the volume of items we receive and gives you the best chance of finding your belongings.
We appreciate your understanding.
We do not set different swimwear rules based on gender. Instead, we ask every guest to choose swimwear that is suitable for a shared public environment. You are welcome to wear the swimwear that feels right for you, provided it complies with our no-nudity policy and is suitable for use in an outdoor public setting.
We welcome swimwear worn as part of religious identity, cultural practice or personal expression. This may include swim burkas, modest swimwear, swim shirts, rash guards, leggings or other suitable swim clothing. You should never feel that you need to compromise your religious identity, cultural practice or personal comfort to enjoy Wyld.
We recognise that bodies are diverse, and we will never make assumptions or judgements based on a person's gender identity, gender expression, religion, culture or physical characteristics. We ask all guests to extend that same respect to one another.
Comments about another guest's body, appearance, identity or choice of swimwear are not acceptable. Any form of harassment, discrimination, inappropriate behaviour or unwanted attention will be taken seriously and may result in immediate action, including removal from the site.
If you're unsure whether your chosen swimwear is suitable for our facilities, please contact support@wyldsauna.com before your visit. We'll always approach these conversations with respect, privacy and inclusivity.
We want every guest to feel comfortable, safe and respected. Our facilities are designed as a space for relaxation, wellbeing and connection, and we ask all guests to help us maintain this environment.
Please be considerate of those around you. Respect personal space, keep noise levels appropriate, and share facilities fairly so everyone can enjoy their experience.
Harassment, intimidation, unwanted attention, or any behaviour that makes another guest or member of staff feel uncomfortable will not be tolerated.
Wyld is an inclusive space for everyone. Discriminatory language, behaviour, or actions relating to a person's identity, background, appearance, or personal characteristics are not acceptable.
Our team is here to help maintain a safe and enjoyable environment for all guests. Staff instructions must be followed at all times, particularly where safety, wellbeing, or guest experience is concerned.
Antisocial, unsafe, or inappropriate behaviour may result in you being asked to leave the premises without a refund and may affect your ability to visit Wyld Sauna in the future.
Thank you for helping us create a welcoming and respectful space for everyone.
We are committed to providing a safe, relaxing and enjoyable environment for all guests. For this reason, we operate a zero-tolerance policy towards alcohol and drugs within the sauna experience.
Guests must not consume alcohol before using the sauna or while taking part in the sauna experience. Alcohol is not permitted within the sauna areas or used as part of your visit.
Guests are not permitted to bring their own alcohol onto the premises.
We do have a cafe on site where alcoholic drinks, including wine, may be available. These are intended to be enjoyed responsibly after your sauna experience has finished and not before or during your sauna session.
For the safety, comfort and wellbeing of all guests, we reserve the right to refuse entry or remove any guest who appears to be under the influence of alcohol or drugs.
This policy helps us maintain a safe, respectful and restorative environment for everyone.
Wyld is an 18+ venue.
All guests must be 18 years of age or older to enter and use our facilities.
Unfortunately, we are unable to admit anyone under the age of 18, even when accompanied by a parent, legal guardian or another adult.
This policy helps us maintain a safe, comfortable and appropriate environment for all our adult guests while preserving the Wyld experience.
We reserve the right to request valid photographic identification to verify age. If acceptable proof of age cannot be provided when requested, entry may be refused without refund.
Thank you for your understanding and for helping us maintain the Wyld experience for everyone.
You can book for a group of up to five people through our online booking calendar. Before choosing your date and time, set the number of guests to match your group size, then choose an available session and complete your booking.
If you have a membership, your discount only applies to your own place—one slot per booking. Any additional guests will be charged at the standard session price.
For more than five guests or a private hire enquiry, contact support@wyldsauna.com before booking so our team can discuss availability and your requirements.
Yes, we welcome walk-ins, subject to availability.
We strongly recommend booking well in advance because we have limited capacity and cannot guarantee availability for walk-in guests.
We strongly recommend booking well in advance, as we have limited capacity and cannot guarantee availability. Walk-ins are welcome, subject to availability.
You can book online up to 5 minutes before your chosen session, subject to availability.
Yes, provided your booking is not linked to a paid membership plan.
Just email our team at support@wyldsauna.com before your session, and we'll update the booking with the new guest's name and email address so they can attend in your place.
If you experience any glitches or payment issues while making or managing a booking, please get in touch with our team at support@wyldsauna.com and we'll be happy to help.
Wyld is built on the belief that everyone deserves to feel comfortable, respected and safe while using our space.
We welcome people from all backgrounds, identities, beliefs and walks of life. Everyone is entitled to their own personal views and opinions, but those views must never come at the expense of another guest’s dignity, privacy, safety or ability to enjoy their experience.
We operate a zero-tolerance policy towards discrimination, harassment, intimidation or behaviour that makes another guest feel unsafe or uncomfortable.
This includes, but is not limited to:
• Discriminatory comments, language or behaviour.
• Harassment, intimidation or unwanted attention.
• Comments or actions targeting someone's identity, appearance, body, beliefs or background.
• Staring, eyeing up, lingering attention or behaviour that makes another guest feel watched, judged or uncomfortable.
• Lurking, following or remaining near other guests in a way that creates discomfort or concern.
• Inappropriate comments, gestures or interactions towards other guests.
• Any behaviour that compromises another person's privacy, comfort or sense of safety.
Sauna is a shared experience built on trust and respect. This means giving others space, respecting personal boundaries and allowing everyone to enjoy the environment without feeling observed, judged or uncomfortable.
Lurking, making others feel watched, or treating the sauna environment as a place to observe or approach others inappropriately is not acceptable behaviour at Wyld.
If we see or hear behaviour that does not meet these standards, our team will address it. Guests may be asked to leave immediately and, where appropriate, may be refused future entry.
Respect is not simply encouraged at Wyld, it is expected. Regardless of personal beliefs, opinions or background, everyone has the right to enjoy a safe and welcoming environment.
Thank you for helping us maintain a space where everyone feels comfortable, respected and able to enjoy their experience.
At Wyld, we are committed to creating a supportive and welcoming environment where guests of all identities can feel safe, respected and comfortable being themselves.
We believe sauna should be for everyone. For too long, some wellness spaces have unintentionally felt inaccessible or uncomfortable for certain communities, and we want to help change that by creating a space built around belonging, acceptance and shared wellbeing.
We proudly welcome guests of all sexual orientations, gender identities and gender expressions. Every person who visits Wyld should be able to enjoy the benefits of sauna and cold exposure without fear of judgement, discrimination or feeling like they do not belong.
Creating an inclusive space is not something we believe can be achieved by simply writing a policy. It requires listening, learning and working alongside the communities we want to support.
We actively work with community leaders and groups to help guide us in creating a more supportive and welcoming environment. By listening to lived experiences and receiving feedback from the people who understand these needs best, we can continue improving our facilities, approach and guest experience.
Throughout the year, we will rent our space privately for special community-led sessions and identity-focused experiences to members of these communities.
These sessions are designed to create opportunities for connection, comfort and belonging, while showing that sauna is a space for everyone to enjoy.
These experiences may include sessions created alongside LGBTQIA+ communities, mental health-focused groups, accessibility-focused communities or other groups who may benefit from a more tailored environment.
A space designed for comfort and choice.
We understand that everyone experiences shared spaces differently. That is why we have designed Wyld with flexibility, privacy and choice in mind.
Individual changing cubicles are available for guests who would prefer additional privacy when preparing for their session.
Accessible changing rooms provide additional space and support for guests who require them.
Our quiet sauna, occasional silent sessions and community experiences provide different ways for guests to enjoy the space depending on their comfort, needs and preferences.
A welcoming environment relies on everyone contributing to it.
We ask all guests to respect each other's identities, boundaries, privacy and personal space. Discrimination, harassment or behaviour that makes another guest feel unsafe or unwelcome will not be tolerated.
This includes:
• Homophobic, biphobic or transphobic language or behaviour.
• Deliberate disrespect towards someone's identity or pronouns.
• Unwanted comments about someone's body, appearance or identity.
• Any behaviour that creates an intimidating, hostile or uncomfortable environment.
Our team will always take concerns seriously and act where behaviour does not meet the standards expected at Wyld.
We know that creating truly inclusive spaces is an ongoing journey. The best way to improve is by listening to the people who use our facilities and the communities we aim to support.
If you have feedback, suggestions or would like to speak with us about LGBTQIA+ inclusion at Wyld, please contact hello@wyldsauna.com.
We are committed to continuing to learn, adapt and build a sauna environment where everyone feels that they belong.
At Wyld, we believe that sauna is for everyone.
We are committed to creating a welcoming, respectful and inclusive environment where every guest can relax, reconnect and enjoy the experience free from judgement, discrimination or exclusion. We welcome people of all genders, gender identities, gender expressions and backgrounds, and ask every guest to contribute to making Wyld a space where everyone feels safe, respected and valued.
We understand that everyone experiences sauna differently, and that privacy, comfort and personal safety can mean different things to different people. Our aim is to provide a space where guests have choice, dignity and confidence throughout their visit.
To help support a wide range of needs, our Liverpool location offers a variety of changing options.
Alongside our main changing facilities, we provide private individual changing cubicles for guests who would prefer to change in a more private space. We also have accessible changing rooms designed to provide additional space and support for guests who require them.
We encourage every guest to use the facilities that best meet their individual needs and comfort.
Discrimination, harassment, intimidation or behaviour that makes another guest feel unsafe or unwelcome has no place at Wyld.
This includes, but is not limited to:
Discriminatory language or behaviour.
Deliberate misgendering or disrespect towards another person's identity.
Unwanted comments about someone's body, appearance or identity.
Harassment, intimidation, staring or unwanted attention.
Any behaviour that compromises another guest's privacy, dignity or enjoyment.
Guests who fail to uphold these standards may be asked to leave without refund and may be refused future entry.
Creating an inclusive space is something we continually work towards. We know we won't always get everything right, and we're committed to listening, learning and improving alongside our community.
If there's anything we can do to make your visit more comfortable, or if you have ideas on how we can make Wyld even more welcoming and accessible, we'd genuinely love to hear from you.
Please contact us at hello@wyldsauna.com. Your feedback helps us build a better sauna experience for everyone.
We want every guest to feel comfortable, confident and supported during their visit to Wyld.
We understand that some guests may need additional support or small adjustments to help make their experience more accessible. Because everyone's needs are different, we encourage you to contact us before your visit so we can understand what support you may require and prepare our team where possible.
Please email support@wyldsauna.com with any details you feel are helpful, including any accessibility requirements, privacy considerations, mobility needs, sensory requirements or other adjustments that may support your visit.
Providing this information in advance allows us to:
• Prepare our team before your arrival.
• Understand your requirements and discuss the best options available.
• Help make your check-in and experience as smooth as possible.
We will always do our best to accommodate reasonable requests, but some adjustments may not be possible due to the nature of our facilities, session capacity or safety considerations.
If you're unsure whether Wyld can support your needs, please get in touch. We would always prefer to have a conversation beforehand and work together to find the best way to make your visit possible.
Not all disabilities, access needs or support requirements are visible.
At Wyld, we understand that every person's experience is different, and we want to make sure our space feels welcoming, comfortable and supportive for everyone who visits us.
Some guests may require additional consideration due to sensory needs, neurodivergence, anxiety, mobility considerations, health conditions or other circumstances that may not be immediately obvious to others.
Whether your needs are visible or not, we encourage you to reach out if there is anything that would help make your visit more comfortable. A conversation before your arrival allows our team to better understand what support may be helpful, prepare where possible and make your experience as smooth as we can.
You do not need to have a specific request or know exactly what support you may need. If you simply want to discuss your visit beforehand, our team is always happy to have that conversation.
We are always learning and improving, and we believe the best way to create a more inclusive sauna environment is by listening to the people who use it.
If there is something you would like us to be aware of, or if you would like to talk through your visit before attending, please contact support@wyldsauna.com. We are always happy to help.
At Wyld, we believe the future of inclusive wellness is built through conversation.
While we have worked hard to design a space that removes barriers and welcomes as many people as possible, we know that the people who experience accessibility challenges every day are the people who can help us understand where we can do better.
We do not believe accessibility is something that can simply be completed and signed off. It is an ongoing process of listening, learning and improving.
We welcome honest conversations with guests, accessibility advocates, community groups and anyone who wants to help us create a more inclusive sauna experience.
This could include:
• Sharing your experience visiting Wyld.
• Suggesting improvements to our facilities, services or processes.
• Discussing ideas for future accessibility features.
• Helping us understand barriers that may not be obvious to us.
• Exploring ways we can make sauna more welcoming for more people.
Whether you have a specific suggestion, constructive feedback or simply want to start a conversation, we would genuinely love to hear from you.
The most exciting spaces are created when the people who use them help shape them. By listening to different experiences and perspectives, we can continue building a sauna environment that evolves, improves and becomes more welcoming with every conversation.
If you would like to share feedback or discuss accessibility at Wyld, please contact hello@wyldsauna.com.
Thank you for helping us build the future of inclusive sauna.
At Wyld, we understand the important role that assistance animals play in supporting independence, confidence and wellbeing. We are committed to creating an inclusive environment while recognising that the nature of a sauna and cold water facility presents unique operational and safety considerations.
Assistance animals are considered on a case-by-case basis, and we encourage guests to contact us at support@wyldsauna.com before their visit so we can discuss your individual requirements and how we can best support you.
Where it is safe and practical to do so, we will always do our best to accommodate guests with assistance animals while balancing the safety, comfort and wellbeing of all visitors. This approach reflects the operational realities of a heat- and water-based environment, where certain areas may not be suitable for animals. Pets and non-assistance animals are welcome on the Quayside and in the café area only, as set out in our separate Pet Policy. These pet restrictions are separate from the arrangements discussed with guests who rely on assistance animals.
If you're unsure whether your circumstances can be accommodated, please don't hesitate to get in touch before your visit. We'd always rather have a conversation in advance and work together to find the best possible solution.
At Wyld, we believe that everyone deserves the opportunity to rest, recharge and enjoy the benefits of sauna and cold water wellbeing. Creating an inclusive and welcoming space for people of all abilities is a core part of who we are.
We understand that every disability, health condition and accessibility requirement is different. Because of this, we encourage guests to contact us before their visit at support@wyldsauna.com if there's anything we can do to make your experience more comfortable.
Whether you have a physical disability, sensory requirement, long-term health condition, neurodivergence or another accessibility need, letting us know in advance allows us to prepare our team and make your arrival and check-in as smooth as possible.
While we can't guarantee that every individual request can be accommodated, we will always do our very best to understand your needs, work with you where possible and provide the most supportive experience we can.
If you're unsure whether Wyld is suitable for your individual circumstances, please don't hesitate to get in touch. We'd much rather have a conversation beforehand so we can help you plan your visit with confidence.
At Wyld, we recognise that some guests may require the support of a carer, companion or support person to enjoy their visit safely and comfortably. We are committed to making our facilities as welcoming and inclusive as possible.
As every guest's circumstances and support needs are different, carer and support person arrangements are considered on a case-by-case basis. We kindly ask that you contact support@wyldsauna.com before your visit so we can understand your individual requirements and discuss the most appropriate arrangements.
Where possible, we will always do our best to accommodate carers and support persons while balancing session capacity, operational requirements and the experience of all guests. Contacting us in advance allows our team to prepare for your arrival and ensure we can provide the most suitable support on the day.
If you're unsure whether a particular arrangement is possible, please don't hesitate to get in touch. We'd always rather have a conversation beforehand and work with you to make your Wyld experience as smooth, comfortable and enjoyable as possible.
Wyld memberships offer discounted sessions for regular visitors. View the options and join on our Memberships page.
Off-Peak: £15 per month. Get 50% off off-peak sessions.
Anytime: £30 per month. Get 50% off all sessions.
Off-peak sessions run on weekdays from 7am to 5pm. Your membership allows up to one discounted sauna session per day; eligible days and times depend on your plan. Book in advance: all sessions are subject to availability, and membership does not guarantee a space.
You can book for a group of up to five people, but your membership discount only applies to your own place—one slot per booking. Any additional guests will be charged at the standard session price.
Memberships are non-transferable and can only be used by the named member. Bring ID to check-in. Sharing a membership or booking a discounted place for someone else may result in termination.
Membership discounts cannot be combined with other discounts or offers. Monthly membership payments cannot be made using account credit.
Memberships renew monthly and cannot be paused. To cancel, email support@wyldsauna.com at least 24 hours before your next monthly renewal to prevent the next payment being taken.
There is a 24-hour grace period after purchasing your membership: contact us within that time if it is not right for you and you would like a full refund. After that grace period, cancellation stops future renewals; your membership remains active for the paid month and is not refunded.
Memberships are subject to our Terms & Conditions and may be cancelled if those terms are violated.
For current options, availability and sign-up, visit Wyld Memberships.
Wyld cards make the perfect gift and can be redeemed against eligible bookings through our online booking system.
All gift cards are valid for 12 months from the date of purchase. The purchaser will receive the gift card by email, which can then be forwarded to the recipient or printed if preferred.
To redeem your gift card, you'll first need to create a Wyld booking account if you don't already have one.
Once you're logged in:
Redeem your gift card or voucher code within your booking account.
Your gift card balance will be added as booking credit.
When making a booking, tick the box above the calendar to enable your credit before selecting your session date and time.
If your gift card does not cover the full booking amount, you'll simply pay the remaining balance during checkout. If there's credit remaining after your booking, it will stay on your account and can be used towards future visits until the expiry date.
If you experience any difficulties redeeming your gift card, please contact support@wyldsauna.com, and our team will be happy to assist.
Our standard session prices at Wyld Sauna Liverpool are:
Weekday off-peak, 7am–5pm: £12.50 per person.
Weekday peak, 5pm–close: £15 per person.
Weekends, 7am–close: £17.50 per person.
Each booking includes access to the sauna, open-water dip, ice baths, showers and changing rooms for your session.
Special events and guided experiences may have different prices. Check the booking calendar for the price and availability of your chosen session.
Off-Peak membership costs £15 per month and gives 50% off eligible off-peak sessions. Anytime membership costs £30 per month and gives 50% off all sessions. Membership discounts apply to the named member’s place only, up to one discounted session per day, subject to availability and membership terms.
See the Memberships page for details and to join.
Private hire pricing is available by enquiry. Please contact support@wyldsauna.com.
Our current membership options offer discounted sessions for regular visitors:
Off-Peak membership: £15 per month for 50% off off-peak sessions.
Anytime membership: £30 per month for 50% off all sessions.
Membership discounts apply only to the named member’s own place, for up to one discounted session per day, subject to availability and the selected plan. Additional guests pay the standard session price. Membership discounts cannot be combined with other discounts or offers.
Visit our Memberships page for the current options, terms and sign-up.
For questions about concessions or other discounts, contact support@wyldsauna.com before booking.
At Wyld, we are passionate about changing the way people experience sauna, wellness and community.
As a unique outdoor sauna experience, we are always open to conversations with journalists, publications, creators and media partners who are interested in sharing our story.
Whether you are covering:
Outdoor wellness and sauna culture.
The growth of cold water and heat therapy experiences.
Community-led wellbeing spaces.
Accessibility and inclusive wellness.
Local business, hospitality or lifestyle stories.
The future of sauna culture in the UK.
Creative collaborations, content projects or partnerships that align with Wyld’s values.
We would love to hear from you.
For media enquiries, interviews, press visits or collaboration opportunities, please contact: hello@wyldsauna.com
When reaching out, please include:
Your publication, platform or organisation.
The nature of your enquiry.
Any relevant deadlines or timelines.
Any additional information that may help us understand your request.
We will always do our best to respond promptly and support relevant opportunities that align with Wyld’s values and community.
Thank you for your interest in Wyld Sauna.
At Wyld, we believe the best way to improve is by listening to our guests.
After your visit, you will receive a feedback form from us the very next morning. We encourage you to share your honest thoughts, whether it is something you loved, something we could improve or an idea that could make the experience better for future guests.
We take all feedback seriously and use it to continually improve our facilities, operations and guest experience.
If something did not meet your expectations or you would like to raise a concern, please contact:
To help us understand and review the situation properly, please include:
Date and time of your visit.
Name(s) on the booking.
What happened and any relevant details.
Any team members involved (if known).
The outcome you are hoping for.
We ask guests to contact us within 14 days of their visit where possible. This allows us to maintain operational efficiency and review accurate information while the experience is still recent.
When we receive a concern, we take the time to listen, understand what happened and review the relevant information available to us.
This may include booking details, staff notes, operational records and any communication relating to your visit.
We aim to respond as quickly as possible and will always approach concerns fairly, respectfully and transparently.
While we may not always be able to provide the outcome someone is hoping for, we will always ensure concerns are heard, reviewed properly and used as an opportunity to learn and improve.
Thank you for helping us continue to build a better Wyld experience.
We’re here to help. Whether you have a question about your booking, want to discuss working with Wyld, or simply want to get in touch, please use the relevant contact below.
For anything related to your visit, including:
Booking questions or support.
Changes, cancellations and account help.
Lost property enquiries.
Gift cards and vouchers.
General guest questions.
Help before or after your visit.
Please contact:
For all non-booking enquiries, including:
Press and media.
Collaborations and partnerships.
Jobs and recruitment.
Influencer and creator opportunities.
Community projects and suggestions.
General conversations about Wyld.
Please contact:
Our typical support hours are:
Monday to Friday, 7:00am – 5:00pm
We aim to respond as quickly as possible and will always do our best to get back to you promptly.
We understand that sometimes you may prefer to speak with someone directly. However, operating a busy wellness facility, managing enquiries through phone calls can make it harder for us to respond efficiently and keep accurate records.
Our email support channels allow us to:
• Keep track of conversations properly.
• Ensure the right team member handles your enquiry.
• Provide faster and more accurate support.
• Resolve issues without delays caused by missed calls or waiting times.
For the quickest and most effective support, please contact us through the relevant email address above.
If you are pregnant, think you may be pregnant, or are trying to conceive, we recommend speaking with your midwife, GP or another qualified healthcare professional before visiting Wyld .
As sauna and cold exposure involve significant changes in body temperature, Wyld does not recommend participating during pregnancy unless you have received advice from your healthcare professional that it is appropriate for you. This is particularly important during the first trimester, when avoiding overheating is commonly advised.
Every pregnancy is different, and only you and your healthcare professional can determine whether heat and cold exposure is appropriate for your individual circumstances.
If you have any uncertainty, we encourage you to postpone your visit until after pregnancy or seek medical advice before participating. Your safety and wellbeing always come first.
Your health and safety are our priority. Sauna and cold exposure can place additional demands on the body and may not be suitable for everyone.
If you have a pre-existing medical condition, are receiving medical treatment, have recently undergone surgery, or have any concerns about your health, we recommend speaking with a qualified healthcare professional before attending Wyld.
This is particularly important if you have conditions affecting your heart, circulation, blood pressure, respiratory system, nervous system, or temperature regulation, or if you have been advised to avoid intense heat or cold exposure.
It is your responsibility to ensure that you are fit to participate. Never use the sauna or cold plunge if you feel unwell, are experiencing symptoms that could affect your safety, or have been advised against doing so by a medical professional.
If, at any point during your visit, you feel dizzy, faint, unwell or uncomfortable, leave the sauna or water immediately, cool down gradually and speak to a member of our team.
When in doubt, consult your healthcare professional before your visit.
If you experience an accident, injury, near miss or any situation that makes you feel unsafe during your visit, please inform a member of our team immediately, no matter how minor it may seem.
Reporting incidents allows us to provide assistance where needed, maintain accurate records and continually improve the safety of our facilities and guest experience.
We also encourage guests to report any damaged equipment, hazards, spillages or maintenance concerns as soon as they are noticed so they can be addressed promptly.
Our team is always available to provide assistance and will respond appropriately to any health, safety or welfare concerns raised during your visit.
The health of our guests and team is a shared responsibility. As a communal wellness space, we ask all guests to help us maintain a safe and hygienic environment by not attending if they are unwell or could pose a risk to others.
Please do not attend your session if you are:
Experiencing vomiting, diarrhoea or any gastrointestinal illness
Experiencing flu-like symptoms, a fever, persistent cough or any contagious illness
Have had a fever within the previous 24 hours
Feeling generally unwell or not fit to participate in heat and cold exposure
For the safety of all guests, you should also not use the sauna, cold plunges or dock water if you have open wounds, actively bleeding cuts, untreated injuries, contagious skin conditions or infections. Any minor wounds should be fully covered with a secure waterproof dressing before participating.
If you become unwell before your booking, please do not attend.
Our standard booking policy requires a minimum of 24 hours' notice for any booking changes or cancellations. Unfortunately, because our sessions operate with limited capacity, we are generally unable to offer refunds, credits or changes for illness or injury reported within 24 hours of your booking. We appreciate that this can be disappointing, but it allows us to operate fairly and consistently for all guests.
If you are unable to attend due to illness or injury, we still encourage you to message us as soon as possible. While exceptions are rare and cannot be guaranteed, we will always review the circumstances at our discretion.
If you begin to feel faint, dizzy, panicked or unwell at any point during your visit, leave the sauna or water immediately and notify a member of the Wyld team. Your safety will always take priority.
By choosing not to attend when unwell, you help protect fellow guests, our team and the shared Wyld experience for everyone.
Staying well hydrated is one of the most important parts of enjoying your sauna experience safely. The high temperatures inside the sauna cause your body to sweat extensively, resulting in the loss of water and electrolytes. Replacing these fluids is essential to help your body regulate temperature, recover effectively and reduce the risk of dehydration.
We encourage all guests to arrive well hydrated, drink water regularly throughout their visit and continue hydrating after their session has finished. Drinking water is available on site, and we recommend bringing a reusable water bottle to refill during your visit.
There is no single amount of water that is right for everyone. Listen to your body and drink regularly, particularly between sauna rounds. If you begin to feel thirsty, develop a headache, feel light headed, fatigued or generally unwell, these may be signs that you need to rest, cool down and rehydrate.
While our Alcohol & Drug Policy explains that alcohol must not be consumed before or during your sauna session, maintaining good hydration with water remains the best way to prepare for and recover from heat exposure.
At Wyld, we encourage guests to make hydration part of the experience. The more you sweat, the more important it becomes to replace the fluids your body has lost.
The Wyld experience is centred around contrast therapy: alternating between the heat of the sauna and the cooling effects of cold water. There is no single "correct" way to experience contrast therapy. Everybody responds differently, and the most important thing you can do is listen to your body throughout your visit.
Whether you're visiting for the first time or you're an experienced sauna user, we encourage you to move between the sauna, cold water and rest periods at a pace that feels comfortable for you. You are never expected to stay in the heat or cold for a set amount of time, and there is no expectation to complete a certain number of rounds.
Take time to rest between each stage, stay hydrated and allow your body to recover before returning to the heat or cold. If you begin to feel dizzy, light headed, faint, nauseous, uncomfortable or simply feel that something isn't right, leave the sauna or water immediately, recover gradually and speak to a member of the Wyld team.
Contrast therapy is about wellbeing, relaxation and recovery. It is not about endurance, competition or pushing beyond your limits. We encourage every guest to enjoy the experience in the way that feels right for their own body and comfort level.
The safety of our guests and team is our highest priority. Wyld is equipped with appropriate fire safety equipment, emergency procedures and trained staff to help ensure a safe environment for everyone.
In the unlikely event of an emergency, please remain calm and follow the instructions of our team immediately. Staff are trained to manage emergency situations and will direct guests to the appropriate assembly point or safe location if required.
Guests must not interfere with fire safety equipment, emergency exits or safety signage unless instructed to do so during an emergency.
If you notice anything that could present a fire risk or other immediate safety concern, please notify a member of the Wyld team straight away.
Maintaining a clean, safe and well cared for environment is one of our highest priorities. Wyld follows a rigorous daily, weekly and monthly cleaning and maintenance programme, with procedures designed to uphold the highest standards of hygiene, guest safety and facility care.
Our saunas are thoroughly cleaned every day by a 3rd party professional after closing, with additional deep cleaning carried out throughout the month to ensure every area of the facility is maintained to the highest standard.
Throughout operating hours, our team continuously monitors the site, carrying out regular cleaning, wiping, sweeping and sanitising of guest touch-points, changing facilities and communal areas to maintain a consistently clean environment.
Our cold plunge pools operate with professional filtration systems, helping to maintain excellent water quality throughout the day. Water quality is routinely monitored, tested and maintained in accordance with recognised best practices.
As a floating sauna, we also closely monitor the dock water surrounding our facilities. We work alongside specialist partners and independent professionals to monitor water quality and environmental conditions. Natural events, such as seasonal algae blooms, can occasionally occur. When they do, we follow established monitoring procedures and implement any appropriate operational or safety measures recommended by our specialist partners.
Where cleaning or water treatment is required, we prioritise environmentally responsible, industry-approved methods wherever possible, balancing guest safety, environmental stewardship and the long-term care of our facilities.
In addition to our own operational procedures, Wyld is regularly inspected and maintained by independent specialists to ensure our facilities, water systems and safety standards continue to meet the high level of quality we expect for every guest.
Cleanliness is an ongoing commitment at Wyld, and our team works throughout every day to ensure every guest enjoys a safe, hygienic and welcoming experience.
Before attending Wyld, we recommend taking a moment to consider your health, wellbeing and readiness for heat and cold exposure.
Our experience combines high temperatures, cold water immersion and physical changes in body temperature, so it is important that all guests understand their own limits and participate responsibly.
Please review the health and safety guidance before your visit, including information on medical conditions, pregnancy guidelines, heat and cold exposure, hydration, cleanliness standards and when not to participate.
If you have any concerns about whether the experience is suitable for you, we recommend speaking with a qualified healthcare professional before attending.
If you feel unwell at any point during your visit, please stop and speak to a member of the Wyld team.
At Wyld, we believe wellbeing is not only physical.
We want Wyld to be a space where people can slow down, reconnect and take time for themselves. Sauna, cold exposure and moments of stillness have long been part of wellbeing routines for many people, and our aim is to create an environment where guests can step away from the pressures of everyday life and focus on their own wellbeing.
We recognise that mental health looks different for everyone. Some guests may visit as part of their regular self-care routine, while others may simply be looking for a calm space to reset, reflect or enjoy time away from everyday demands.
We support this through:
Quiet sauna options for guests who prefer a calmer environment.
Occasional silent sessions focused on stillness, mindfulness and reduced sensory input.
Community-led experiences that encourage connection and belonging.
Future wellbeing-focused sessions and collaborations designed alongside appropriate community partners and facilitators.
We are passionate about continuing to explore how sauna can play a role in supporting wider wellbeing and creating meaningful experiences for our community.
As with all areas of inclusion, we know the best way to improve is by listening. We welcome conversations with guests, community groups and wellbeing professionals who can help us continue building a more supportive environment.
If there is anything we can do to make your visit more comfortable, or if you would like to discuss wellbeing-focused experiences at Wyld, please contact hello@wyldsauna.com.
At Wyld, accessibility isn't an afterthought, it's one of the foundations on which we built our space. From day one, our ambition has been to create one of the UK's most accessible sauna experiences, where as many people as possible can enjoy the benefits of sauna, cold water and rest, regardless of physical ability, neurodivergence, disability or additional support needs.
We know that accessibility looks different for everyone. That's why we've designed our facilities to be as inclusive as possible while continuing to learn, improve and adapt alongside the people who use them.
Our Liverpool location includes a range of accessibility features, including:
Lift access between the upper level and our floating dock, helping guests avoid the staircase where required.
Accessible changing and shower facilities, including accessible seating and thoughtfully designed spaces.
Handrails within the sauna to support safer movement and confidence while using the facilities.
A permanent quiet sauna, providing a calmer environment for guests who prefer reduced conversation or lower sensory stimulation.
Occasional Silent Sessions, offering a fully immersive experience centred around complete silence and mindfulness.
A welcoming environment that recognises and supports guests with both visible and non-visible disabilities, including neurodivergent guests.
One of the features we're particularly proud of is our second sauna, which has been thoughtfully designed with wheelchair users in mind.
While wheelchairs themselves are not recommended inside the sauna due to the high temperatures, we've created an accessible transition area to make entry as straightforward as possible. Guests can wheel directly into an adjoining vestibule, where a purpose-built bench sits level with the wheelchair. From there, guests can comfortably transfer onto the bench before moving directly into the sauna through a wide connecting doorway. This design provides direct access into the sauna while prioritising comfort, dignity and safety.
We also understand that no two people experience accessibility in the same way. Every guest's needs are different, and because of that, we encourage anyone with specific accessibility requirements to contact support@wyldsauna.com before their visit. Whether you have a physical disability, sensory requirement, long-term health condition, neurodivergence or another accessibility need, letting us know in advance allows our team to prepare and make your arrival as smooth and welcoming as possible.
While we're incredibly proud of the space we've created, we also recognise that accessibility is an ongoing journey, not a finished project.
Many of the features and improvements at Wyld have come from listening to our community, and we firmly believe that the people who benefit most from accessible spaces should help shape them. We are committed to continually reviewing our facilities, policies and guest experience to ensure we improve with every season, every session and every conversation.
If you have suggestions, ideas or feedback about accessibility at Wyld or within the wider sauna community, we'd genuinely love to hear from you. Please email hello@wyldsauna.com. Your feedback helps us continue building a space that is more welcoming, more inclusive and more accessible for everyone.
We may never be perfect, but we'll never stop listening, learning and striving to make Wyld a place where everybody feels they belong.
