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Incident & accident reporting

If you experience an accident, injury, near miss or any situation that makes you feel unsafe during your visit, please inform a member of our team immediately, no matter how minor it may seem.

Reporting incidents allows us to provide assistance where needed, maintain accurate records and continually improve the safety of our facilities and guest experience.

We also encourage guests to report any damaged equipment, hazards, spillages or maintenance concerns as soon as they are noticed so they can be addressed promptly.

Our team is always available to provide assistance and will respond appropriately to any health, safety or welfare concerns raised during your visit.