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Contact Information

We’re here to help. Whether you have a question about your booking, want to discuss working with Wyld, or simply want to get in touch, please use the relevant contact below.

Guest support & bookings

For anything related to your visit, including:

Booking questions or support.
Changes, cancellations and account help.
Lost property enquiries.
Gift cards and vouchers.
General guest questions.
Help before or after your visit.

Please contact:

support@wyldsauna.com

General enquiries & opportunities

For all non-booking enquiries, including:

Press and media.
Collaborations and partnerships.
Jobs and recruitment.
Influencer and creator opportunities.
Community projects and suggestions.
General conversations about Wyld.

Please contact:

hello@wyldsauna.com

Support hours

Our typical support hours are:

Monday to Friday, 7:00am – 5:00pm

We aim to respond as quickly as possible and will always do our best to get back to you promptly.

Why we don’t have a phone line

We understand that sometimes you may prefer to speak with someone directly. However, operating a busy wellness facility, managing enquiries through phone calls can make it harder for us to respond efficiently and keep accurate records.

Our email support channels allow us to:

• Keep track of conversations properly.
• Ensure the right team member handles your enquiry.
• Provide faster and more accurate support.
• Resolve issues without delays caused by missed calls or waiting times.

For the quickest and most effective support, please contact us through the relevant email address above.

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