At Wyld, we believe the best way to improve is by listening to our guests.
After your visit, you will receive a feedback form from us the very next morning. We encourage you to share your honest thoughts, whether it is something you loved, something we could improve or an idea that could make the experience better for future guests.
We take all feedback seriously and use it to continually improve our facilities, operations and guest experience.
Raising a concern
If something did not meet your expectations or you would like to raise a concern, please contact:
support@wyldsauna.com
To help us understand and review the situation properly, please include:
Date and time of your visit.
Name(s) on the booking.
What happened and any relevant details.
Any team members involved (if known).
The outcome you are hoping for.
We ask guests to contact us within 14 days of their visit where possible. This allows us to maintain operational efficiency and review accurate information while the experience is still recent.
How we handle concerns
When we receive a concern, we take the time to listen, understand what happened and review the relevant information available to us.
This may include booking details, staff notes, operational records and any communication relating to your visit.
We aim to respond as quickly as possible and will always approach concerns fairly, respectfully and transparently.
While we may not always be able to provide the outcome someone is hoping for, we will always ensure concerns are heard, reviewed properly and used as an opportunity to learn and improve.
Thank you for helping us continue to build a better Wyld experience.