At Wyld, we understand the important role that assistance animals play in supporting independence, confidence and wellbeing. We are committed to creating an inclusive environment while recognising that the nature of a sauna and cold water facility presents unique operational and safety considerations.
Assistance animals are considered on a case-by-case basis, and we encourage guests to contact us at support@wyldsauna.com before their visit so we can discuss your individual requirements and how we can best support you.
Where it is safe and practical to do so, we will always do our best to accommodate guests with assistance animals while balancing the safety, comfort and wellbeing of all visitors. This approach reflects the operational realities of a heat- and water-based environment, where certain areas may not be suitable for animals. Pets and non-assistance animals are welcome on the Quayside and in the café area only, as set out in our separate Pet Policy. These pet restrictions are separate from the arrangements discussed with guests who rely on assistance animals.
If you're unsure whether your circumstances can be accommodated, please don't hesitate to get in touch before your visit. We'd always rather have a conversation in advance and work together to find the best possible solution.