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Right to Refuse Entry

Our priority is to maintain a safe, respectful and enjoyable environment for all guests, our team and the wider community.

We reserve the right to refuse entry or remove any guest where we believe it is necessary to protect safety, wellbeing or the overall guest experience.

This may include, but is not limited to, situations involving:

Intoxication or suspected use of alcohol or drugs
Aggressive, threatening, disruptive or antisocial behaviour
Harassment, discrimination or unwanted attention towards guests or staff
Failure to follow Wyld policies, safety guidance or staff instructions
Failure to meet entry requirements, including age verification or completion of required waivers

Our team will always aim to act fairly, respectfully and proportionately. However, staff decisions regarding safety and guest wellbeing are final.

Guests who are refused entry or removed due to a breach of our policies may not be entitled to a refund.

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