At Wyld, the safety, wellbeing and comfort of our guests and team members are our highest priority. We are committed to providing a safe, respectful and welcoming environment where everyone feels comfortable and free from harassment, intimidation or inappropriate behaviour.
If at any point during your visit you feel harassed, uncomfortable, threatened, or feel that something isn’t right, we encourage you to speak up. You do not need to be certain that something is wrong to ask for help, and every concern will be taken seriously.
Reporting a Concern
If you would like to report an incident, raise a concern or discuss something that has made you feel uncomfortable, you can contact us at support@wyldsauna.com. We will treat your concern sensitively and take appropriate steps to address it.
Need Help On-site? Ask for Angela
We understand that speaking openly about a situation may not always feel comfortable or safe. For this reason, Wyld supports the Ask for Angela initiative, which provides a discreet way to ask for assistance if you feel unsafe, uncomfortable or need help leaving a situation.
If you need assistance, simply ask any member of our on-site team for “Angela.” Our staff will recognise this as a request for help and will handle the situation discreetly, sensitively and promptly.
Depending on the circumstances and your needs, we will take appropriate action to help keep you safe. This may include moving you to a safer area, involving a manager, assisting you in leaving the premises safely, or contacting the police or emergency services where necessary.
You do not need to explain your situation in front of other guests, and we will make every reasonable effort to protect your privacy and dignity throughout the process.
For more information about the initiative, visit Ask for Angela.
Our Commitment
Every concern matters. We will respond to reports of harassment, inappropriate conduct or behaviour that causes a guest or team member to feel unsafe with care, discretion and appropriate actions.
No one should feel pressured to tolerate behaviour that makes them uncomfortable.
Whether you need advice, support or immediate assistance, our team is here to help.
Your safety matters. If something doesn’t feel right, please speak to us.
At Wyld, you will be listened to and taken seriously.