Wyld operates in a unique environment, combining floating facilities, dock access, electricity, high heat, cold exposure and the natural elements. While our spaces have been carefully designed and maintained to operate safely in this environment, there may occasionally be situations outside of our control where we need to pause or adjust operations.
The safety of our guests, our team and the long-term quality of our facilities will always come first.
When emergency closures may happen
Emergency closures are rare, but may be required due to circumstances such as:
Extreme weather conditions affecting safe access or operation.
Unexpected maintenance issues requiring immediate attention.
Health and safety concerns identified by our team or external professionals.
Issues affecting essential systems, including electricity, heating, water or facility operations.
Situations where continuing to operate would compromise guest or staff safety.
Our team will always assess the situation carefully before making the decision to restrict operations or close.
Monitoring and decision making
We continuously monitor our facilities and operating environment. Decisions around closures are made using a combination of:
On-site team assessments.
Safety checks and operational reviews.
Weather conditions and external guidance where relevant.
Advice from appropriate professionals when required.
We never take closures lightly. Closing sessions impacts our guests, our team and our wider operations, so any decision is made carefully and only when necessary.
Communication during closures
If we need to close or significantly change operations, we will communicate this as quickly as possible.
Affected guests will be contacted through the details provided at booking, including email and text message notifications where available.
We will always aim to provide clear information and appropriate next steps as soon as possible, whether this involves rescheduling options, booking credit or other solutions depending on the circumstances.
Our commitment
Operating outdoors means adapting to changing conditions, and we are proud to offer an experience that exists alongside the elements rather than away from them.
However, safety will always remain the priority. We will continue to monitor, maintain and improve our facilities to ensure Wyld remains a safe, welcoming and high-quality experience for every guest.