At Wyld, we always aim to remain open and operating as normal. However, there are occasions where planned maintenance is unavoidable to ensure our facilities continue to operate safely, efficiently and at the high standard our guests expect.
At the beginning of each month, we carry out scheduled deep cleaning, maintenance checks and preventative work across the site. These periods allow us to address any larger issues, complete essential maintenance and ensure our saunas, cold plunges and wider facilities continue performing at their best.
Where possible, we avoid closing for a full day. Instead, we may operate with reduced capacity while specific areas are being maintained, allowing us to continue welcoming guests while completing important work.
These maintenance periods will vary each month, but any affected dates will be clearly shown through our booking system. Reduced availability will be visible through limited capacity, along with a note displayed above the affected day so guests can see this before booking.
We understand that changes to availability can be inconvenient, which is why we always aim to communicate planned maintenance as clearly and as early as possible through our booking channels and operational updates.
Occasionally, unexpected maintenance issues may require additional action. If this affects an existing booking, we will contact affected guests directly and provide the appropriate next steps.
Our goal is to minimise disruption while continuing to maintain a safe, clean and high-quality environment for every guest who visits Wyld.