Once your booking has been confirmed, you can manage your session through your booking confirmation email or your Wyld booking account.
Your confirmation email is the easiest way to access your booking details and will contain the information you need to view, manage or make changes to your reservation.
You can also log into your account through the Wyld booking system to view upcoming sessions, review booking details and manage your reservations.
Changing or rescheduling your booking
Bookings can be rescheduled or amended up to 24 hours before your scheduled session time, subject to availability.
To make a change, use the management options available through your confirmation email or your booking account. If you cannot make the requested change online, please contact our support team for assistance.
Changes requested within 24 hours of your session are not permitted.
Unfortunately, we are unable to make changes, reschedule bookings, transfer bookings or offer cancellations within this timeframe.
This policy is in place to keep the experience fair and consistent for all guests. Each booking represents a limited space that we reserve, prepare and plan for in advance, and short-notice changes often cannot be filled by another guest.
Cancelling your booking
If you need to cancel your booking, this can be completed through your booking confirmation email or Wyld booking account, provided it is done more than 24 hours before your scheduled session time.
Cancellations made more than 24 hours before your session will automatically be issued as booking credit, allowing you to easily rebook another session at a time that suits you.
If you would prefer a refund returned to the original payment method rather than booking credit, you must contact support@wyldsauna.com to request this. Refunds typically take 5–7 business days to process once approved.
Cancellations made within 24 hours of your session are non-refundable and cannot be transferred, as we are unable to reliably refill spaces at short notice.
We appreciate your understanding and thank you for helping us maintain a smooth, sustainable experience for all Wyld guests.
Keeping your details updated
Please ensure your account details, particularly your email address, remain accurate. Your email is used for important booking communications including confirmations, reminders and any updates relating to your session.
If you have multiple bookings or visit Wyld regularly, keeping your account details up to date will help ensure you have easy access to manage future visits.
If you cannot locate your confirmation email, please check your spam or junk folder before contacting our team.
Group Bookings
You can book for a group of up to five people through our online booking calendar. Before choosing your date and time, set the number of guests to match your group size, then choose an available session and complete your booking.
If you have a membership, your discount only applies to your own place—one slot per booking. Any additional guests will be charged at the standard session price.
For more than five guests or a private hire enquiry, contact support@wyldsauna.com before booking so our team can discuss availability and your requirements.